Terms & Conditions

COUNTRYSIDE CLOTHING UK LEADTIMES
Please note that all of the Countryside Clothing UK garments are made to order. Please allow 10 - 14 days depending on the items/s ordered. 

Countryside Clothing Uk Returns Policy

We hope that the item/s is/are just what you wanted, but if not please notify us within 10 days of receipt. Please contact us and let us know the reason for our return.  We can then advise you from there. When sending items back, please pack your garments back up in the original packaging with their original labels on and send the parcel back to us. This return cost will be met by yourself. 

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You are required to have your return item in the post by the end of the 14th day and sent with a ‘Proof of Posting’.  A ‘proof of posting’ receipt will show the date and whether it is sent first or second class and also show the postcode (our postcode) to prove that it is being sent to us.  We require a photo to be sent by email to show us that this has happened. Please note that 14 days posted is advised by Trading Standards.

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Once we have received the returned item/s, we will send an email to inform you of our receipt. The garment/s will then be inspected.  We will contact you with our decision once this has happened. If a refund is authorised, we will inform you and a refund will be applied to the original payment method only within 2 working days, (excluding weekends and bank holidays).  If there is any exception to this, we will inform you at the time of informing us of your return. 

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If a refund is not authorised, we will write to you electronically to inform you of the decision and the reasons why.  Karen worked in retail for years and for international fashion brands so will be fair with the decisions made on the basis of returned garments.  Worn items will not be able to be refunded unless proved faulty.

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Items that are NOT refundable

We are NOT able to offer a refund on ‘Special Orders’.  This is where the item and or size/colour are purchased for a customer’s own specific requirements, which fall outside of our standard garments, sizes, fabrics and colours.

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Where a special order is made for a garment at a customer’s request, this will not be able to be refunded.  Plus a delivery charge may be added as items sent to us are always plus delivery.

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For ‘Bespoke’ orders, where a garment is made to measure, or one of our stock design garments has been altered to fit a customer, a refund will not be able to be given.  You will be made aware of this before you finish the order process and again (in writing electronically) at least once during the process of the garment being made.  We listen to your requirements throughout the process to ensure it is what you are asking for. 

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Should a specific instruction or requirement not be possible in the making process, we will discuss this with you at the time and arrive at an alternative design alteration as close as possible to what is asked for. With fabric we are able to offer most design elements, but occasionally what a customer asks for is just not possible.   Fabric can only be worked so far. 

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Please Note: if a customer changes design elements during the making/altering process then an extra charge may be added to the end price.  This will always be discussed and an electronic authorisation will be required from the client. If more elements are asked to be altered/added during the making process then an extra charge will be added with the client’s approval for each extra alteration.            

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Returns will only be given for designs that are from our Stable & Arena ranges which have NOT been altered or decorated in any way other.  The designs must be completely the original design and size.  

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