We hope that the item/s is/are just what you wanted, but if it is not then please notify us within 14 days. 

Let us know the reason for your return, then pack your garments back up in the original packaging and send the parcel back to us. This return cost will be met by yourself. 

Once we have received the returned item/s, we will send an email to inform you of our receipt. The garment/s will then be inspected. We will contact you with our decision. 

If a refund is authorised, we will inform you and a refund will be applied to the original payment method only within 2 working days, (excluding weekends and bank holidays). If there is any exception to this, we will inform you at the time of informing us of your return. If a refund is not authorised, we will write to you electronically to inform you of the decision and the reasons why. Karen worked in retail for years and for international fashion brands so will be fair with the decisions made on the basis of returned garments.  

We are NOT able to offer a refund on ‘Special Orders’. This is where the item and or size/colour are purchased for a customer’s specific requirements which fall outside of our standard garments, sizes, fabrics and colours. Sometimes we will have to make a special order for a garment at a customer’s request, this will not be able to be refunded. 

For ‘Bespoke’ orders, where a garments is made to measure, or one of our stock design garments that has been altered to fit, a refund will not be able to be given.  You will be made aware of this before you finish the order process and again (in writing electronically) at least once during the process of the garment being made.  We listen to your requirements throughout the process to ensure it is what you are asking for.  Should a specific instruction or requirement not be possible in the making process, we will discuss this with you at the time and arrive at an alternative design alteration as close as possible to what is asked for.  With fabric we are able to offer most design elements, but occasionally what a customer asks for is just not possible. Fabric can only be worked so far.       

Returns will only be given for designs that are from our range which have NOT been altered or decorated in any way other than the original design and size.